Frequently Asked Questions
Everything you need to know about shopping with CARAMELLA.
How do I determine the right size for me?
We provide a detailed size guide on every product page. Since our collections feature both tailored and oversized fits, we recommend checking the specific measurements provided to ensure the perfect fit for your silhouette.
What is your return and exchange policy?
CARAMELLA offers a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and local customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Shop Now, Pay Later' options via Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize natural fibers and work exclusively with manufacturers who adhere to fair labor practices and environmental standards. You can find specific fabric details in each product description.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via Live Chat or email.